Identify relevant email
Classifies customer-service messages and excludes spam, bulk mail, unrelated personal mail and uncertain items from automated processing.
Amazon Customer Service Sync
A Qianyun Capital workflow tool that reads authorised Gmail customer-service messages, tracks conversation state and prepares evidence-based reply candidates for staff review.
Track reply status
Uses stable Gmail message and thread identifiers to determine whether the latest customer message has a uniquely associated response.
Prepare for review
Creates reply candidates and supporting case information. A human operator reviews and explicitly approves content before any separate sending action.